Machine Learning » Chatbot
Introducing Chatbot
Self Service Options
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Gartner - In 2021, 30% of the large companies will use AI
IT service bot is used by 50% of all the employees
In 2018, conversational chat-bots answered 30% of all queries
Business Case Scenarios
- Augments sales forecasting processes
- Drastically reduces cost of customer support
- Effectively answers customer support queries
- Delivers prompt solutions to customers' queries
- Ascertain sensitivity to sales promo and discounts
- Provides production-grade systems that deliver high ROI
- Utilized by industries such as medical institutions, consumer electronics, and automobiles sector.
- Bots are available 24x7 providing all time availability for customers
- Take the pressure off customer support teams via Self Service
- Work with structured and unstructured knowledge stores in the organisation
- Bots improve with time as more users use it
- Integrated Support Ticketing system
- Detailed Reports on usage
- Pre-existing knowledge base for IT issues
- Classify the support tickets automatically to the correct category and assign appropriate personnel
- Work with unstructured documents e.g. policy documents
- Answer low-touch and high-frequency tickets by suggesting relevant articles to customers
- Learning from each customer interaction and training itself to deliver more relevant and customized content with each solved ticket
- Accept queries over business messengers (Skype, Teams, FB Messenger etc)